Privacy Policy

How we collect, use, and protect your personal information when you use tivoraqari's financial education services

Information We Collect

We collect information directly from you when you register for our financial terminology courses, subscribe to newsletters, or contact our support team. This happens when you're genuinely interested in improving your financial knowledge.

Personal Details

Your name, email address, phone number, and postal address. We need these basics to deliver course materials and send program updates.

Learning Preferences

Course selections, progress tracking, quiz results, and study patterns. This helps us recommend relevant content for your financial education journey.

Technical Information

IP address, browser type, device information, and usage patterns. Standard web analytics that help us improve our platform performance.

How We Use Your Information

Your data serves specific purposes related to your financial education experience. We don't sell personal information to third parties or use it for unrelated marketing campaigns.

  • Delivering course content and tracking your progress through financial terminology programs
  • Sending important updates about course schedules, new content, and educational opportunities
  • Providing technical support when you experience issues with our learning platform
  • Improving course quality based on student feedback and engagement patterns
  • Processing payments for premium courses and issuing completion certificates
  • Complying with Australian educational standards and record-keeping requirements

Information Sharing and Disclosure

We keep your personal information within tivoraqari's educational ecosystem. Limited sharing occurs only when necessary for course delivery or legal compliance.

Educational Partners

Some courses involve guest instructors or industry specialists. We share relevant contact information only when you've enrolled in these collaborative programs.

Service Providers

Email delivery services, payment processors, and cloud hosting providers access limited data necessary for their specific functions. These relationships are governed by strict data protection agreements.

Australian Legal Requirements: We may disclose information when required by Australian law, court orders, or to protect tivoraqari's legitimate interests. This includes cooperation with financial regulatory bodies when relevant to educational compliance.

Your Rights and Choices

Under Australian Privacy Principles, you have specific rights regarding personal information. We've made these processes straightforward and accessible.

Access Your Data

Request copies of personal information we hold about you. Response within 30 days of verified requests.

Update Information

Correct outdated or inaccurate details through your student portal or by contacting our support team directly.

Delete Account

Request account deletion, though some records may be retained for legal compliance and educational record-keeping.

Limit Communications

Unsubscribe from marketing emails while maintaining essential course notifications and account updates.

Data Security and Protection

We implement multiple layers of security to protect student information. Our approach combines technical safeguards with administrative policies designed for educational environments.

Technical Safeguards

  • SSL encryption for all data transmission between your device and our servers
  • Regular security audits and vulnerability assessments of our learning management system
  • Multi-factor authentication for staff accessing student records
  • Automated backups stored in Australian data centers with restricted access

Access Controls

Only authorized tivoraqari staff access student information, and only for specific educational purposes. We maintain detailed logs of data access and regularly review permissions.

Data Retention and Deletion

We retain student records according to Australian educational standards while respecting your privacy preferences. Different types of information have different retention requirements.

  • Course Progress and Certificates: Maintained for seven years after course completion for verification purposes
  • Payment Records: Kept for seven years to comply with Australian taxation and business record requirements
  • Marketing Communications: Deleted immediately upon unsubscribe request
  • Support Conversations: Archived for two years to maintain service quality and resolve potential disputes
  • Technical Logs: Automatically purged after 12 months unless required for security investigations

Account deletion removes personal identifiers while preserving anonymized learning data for course improvement. Course completion records are maintained separately for certificate verification.

International Data Transfers

tivoraqari primarily processes data within Australia using local service providers. Limited international transfers occur only with adequate protection mechanisms in place.

Approved Transfers

Email delivery services and cloud storage providers may process data outside Australia. These transfers comply with Australian Privacy Principles and involve only reputable providers with strong privacy frameworks.

Cookies and Tracking Technologies

Our website uses cookies to enhance your learning experience and provide essential functionality. You can control most cookie preferences through your browser settings.

  • Essential Cookies: Required for login, course access, and basic website functionality
  • Analytics Cookies: Help us understand how students navigate our platform and identify areas for improvement
  • Preference Cookies: Remember your settings, language choices, and learning preferences

Updates to This Policy

We review and update this privacy policy annually or when significant changes occur to our data practices. Students receive email notifications about important policy changes that affect their information.

Minor updates, such as clarifications or formatting improvements, may occur without individual notification. The effective date at the bottom of this page indicates when the current version became active.

Privacy Questions and Concerns

For privacy-related questions, data access requests, or concerns about how we handle your information, contact our Privacy Officer:

Email: help@tivoraqari.com

Phone: +61889867557

Mail: tivoraqari Privacy Officer
Level 10/90 King William St
Adelaide SA 5000, Australia

We respond to privacy inquiries within 30 days and work to resolve concerns promptly and transparently.

This Privacy Policy is effective as of January 15, 2025